Check-in hours and Location may vary according to each airport, please check different times:
2:30 PM Flights to Miami - 8:30 AM Flights to Valencia / Maracaibo
10:00 AM VET - Counter Aruba Airlines International
Information at the Airport
03:00am MIA Local - Concourse E
10:00 AM VET - Counter Aruba Airlines International Terminal.
Information at the Airport
Women with pregnancies can fly up to their 27th week, provided they carry a doctor's declaration stating that they are fit to fly. Aruba Airlines will not accept pregnant women beyond 27 weeks of pregnancy, even with doctor's approval.
Animal transport is not allowed from Venezuela, Panama, Cuba, Haiti, and Dominican Republic under the following rules: A Venezuelan or Latin American pet in general, with Aruba, Panama, or Venezuela as a final destination whether is on holiday or because of moving, cannot be accepted for transportation according to legal regulatory framework for Aruba (for additional information, please visit the link in footer). This rule has the following exception: A passenger with the Netherlands (Netherlands, Aruba Bonaire, and/or Curacao), the United States, Venezuela, or Panama as a departure point, may travel with a pet as long as it has documentation from the Netherlands or the United States with a valid and in order health certificate.
You can also contact us through: For Reservations:[email protected] - For Refunds: [email protected] - General Help: [email protected]
Yes. Your privacy is protected using SSL technology to encrypt data transmission such as credit card and personal information. For additional information, please see our privacy statement.
You must use a credit or debit card online, or may pay in cash at select locations or at the airports. We accept the following credit cards: American Express, Visa, MasterCard.
Yes - Aruba Airlines allows third party purchases. Signed Authorizations are required for all call center sales in the U.S.
Your credit card will be charged when you confirm your reservation and enter your credit card number.
You must contact Call Center in order to check if your credit card was approved, and avoid double charge.
The fares displayed are the lowest available for the itinerary you have selected. You may check alternate dates/flights for lower fare offers.
In some cases a hold of 24 hrs is available to you. The ticket will be canceled if not purchased by the expiration of the hold time. We recommend you purchase your ticket to guarantee your fare.
Aruba Airlines has very simple fare rules, not rules that vary according to the fare, so you can be sure that we are up front with you in your transaction with us. Please see our fare rules page for an easy explanation, and in addition note the fare rules are outlined in the email confirmations that are send to you.
No Student discount rates are available, For Children under 12 years of age there is a 35% Discount on the Base Fare. Infants receive a 90% Discount and only the Elderly in Panama city receive a discounted fare.
Please call our reservations center and ask for our group desk to discuss your group needs.
Unfortunately seats can sell quickly, and a fare seen is only guaranteed by purchasing when possible.
You can make a reservation from the "Reservations” area on the Home Page. You may select your flights based on schedule or price.
If you would like to make your reservation and purchase your tickets online, you must have a credit card.
You may book up to 4 adult passengers, and 4 children in one reservation. To book additional persons, you need only repeat the process.
Currently Aruba Airlines accepts bookings to and from our own gateway cities, as listed.
Once you enter your credit card number, your reservation is confirmed. You will receive an email confirming your itinerary with your booking confirmation number.
Please send us an email: [email protected]
Of course, if you made a mistake, call us at our call center numbers, and we will remedy for you. A penalty for change may apply.
You can book up to 2 hours before the departure. If the flight leaves in less than 2 hours, please go to the ticket counter at the airport.
You can book a flight up to 329 days in advance.
Aruba Airlines policy is all fares are non refundable, they may be changed for a fee, or cancelled to an electronic voucher good for 365 days from the time of the reservation. Thereafter the ticket is no longer of any value.
Yes a change can be made at any time up to 24 hrs prior to departure by paying the corresponent penalty and prior verification that changes are allowed or not by the ticket fare.
Yes - Aruba Airlines allows third party purchases.
Aruba Airlines offers ticketless travel with a confirmation sent to you by fax, mail or e- mail. All you need at the airport is your travel documents (passport) and confirmation number.
All Aruba Airlines ticket sales are final at the time of purchase. We offer Guests flexible ticket rules that allow the traveler to use an unused ticket for future travel. All unused ticket credits must be flown within one year of issuance. Should you need to cancel your reservation, an electronic voucher will be issues for future use. The electronic voucher is good for one year from the date of the original reservation and must be used within one year of that date. You may cancel your reservation by speaking with one of our Reservations Sales Agents.
Please check Web Fare Rules on the website for more information. For Guests who need assistance, please contact our reservations center.
Aruba Airlines does not offer connecting flights with other airlines.
Smoking is not permitted onboard on any of our flights.
Aruba Airlines offers seating arrangements upon check-in, on a first come first served basis. Please do check in early to save yourselves seats.
Our check in times are posted on the website in our information section. In general check in opens 3 hours prior to departure, and will close at 1 hour prior to departure.
Yes, Aruba Airlines will make all assistance arrangements for Guests with special needs. Please contact our reservations center, or email our guest services department for immediate assistance or clarification.
Aruba Airlines will accept pregnant guests for travel up to 27th weeks of pregnancy, provided the guest produces doctor approval for travel.
When you receive an email from us, each email at the very end has user tools to allow you to update your email or to opt out altogether.