Traveling with Pets

  • Traveling with Pets

  • Carriage of Live Animals

    Animals may be accepted for transportation in the cabin provided they a
    re service/professional working animals or animals contained in a pet-carrier. 

    At the time of booking a flight, the Field Operations department will notify Dispatch of the planned carriage of an animal, and Dispatch shall include such notification with the Operational Flight Plan. 
    In the event a Passenger arrives at the aircraft with an animal that has not been pre-arranged, the Dispatch Manager or Chief Pilot shall be contacted prior to transport. 
    When the flight is operated across borders, the Passenger is responsible to provide proof the animal meets any customs and/or regulatory requirements. The company assumes no responsibility for the failure of a Passenger to comply with such requirements. 

    a. Service/Professional Working Animals 

    Certified service animals trained to aid the visually and hearing impaired or warn of impending seizures, or other professional working animals that are trained for rescue, law enforcement, or peacekeeping roles shall be accepted in the cabin without a pet-carrier. Such animals shall be harnessed and under control of the owner at all times and must travel with their certificate or training documentation. 

    Due to the service provided by these animals
    , no prior notice is required to be given by the Passenger for carriage of such an animal. 

    The company is expected to make every effort to accommodate Passengers travelling with a service
    /professional working animal. 

    i. Cabin Procedure 

    Once a service/professional working animal has been accepted, the animal may accompany the person on board the aircraft and will remain at the person's passenger seat. 

    a) In-flight care and supervision of the animal is solely the responsibility of 

    the owner who is trained in caring for the animal, and is responsible for all of its handling; 

    b) Company personnel should be aware that an "on duty" 

    service/professional working animal should only be petted or spoken to by its owner; 

    c) The Flight Attendant(s) shall not give food or drink to the animal unless 

    requested to do so by the owner, 

    d) To avoid accidental injury to the animal, crew, or passengers, animals 

    shall not be placed or have any extremities protruding into the aisles; 

    e) Animals shall only be placed in a non-emergency exit row; 

    f) Seat(s) assigned to service/professional working animal users must 

    have adequate space to accommodate the animal to ensure that compliance with safety regulations is not jeopardized as a result of the seat assignment; 

    g) Service/professional working animals will occupy the available space; 

    however, on occasion, due to the size of the animal or the limited amount of usable floor space at the passenger seat, it may not be possible for the animal to be properly accommodated at the selected seat location. In such circumstances, the Passenger accompanying the animal must be given the opportunity to move to a seat location where the animal can be accommodated without impedance or obstruction; and 

    h) If there is no place in the cabin where a service/professional working 

    animal can be located without impedance or obstruction, as outlined above, the animal shall not be permitted to travel in the cabin. 

    b. Non-Service/Professional Working Animals 

    One (1) animal in a pet-carrier may accompany a Passenger in the cabin in lieu of Passenger's regular carry-on baggage, provided the pet-carrier is able to be stowed under a seat. 

    i. Cabin Procedure 

    a) The pet-carrier shall be secure, well ventilated, and capable of being 

    stowed under a Passenger seat; 

    b) The Passenger must not be seated in an emergency exit row; 

    c) The Passenger must be assigned a seat that allows storage of the 

    pet-carrier under the seat directly in front of him/her; and 

    d) At no time shall the animal be allowed out of the pet-carrier.

  • As a relevant point of this regulation; it is that it is not allowed to transport animals under the following explanation: Shipping ports involved in this resolution are South America (Venezuela), Central America (Panama), Cuba, Haiti and Dominican Republic, that is, whether it is a passenger leaving Venezuela or Panama with a Venezuelan or Latin American pet in general, whose final destination is Aruba, Panama and the United States either on holiday or moving, unfortunately we can not accept transportation of the pet according to legal regulatory framework for Aruba.

    This rule includes the following exception: If the passenger has the point of origin: Netherlands (Netherlands, Aruba, Bonaire and Curacao) or United States and Venezuela have destination or Panama, allowed the transfer of your pet as long as the animal has its document origin of the Netherlands or the United States and its health certificate in order.